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Resolved New users must have an email address and a passwor

  1. marketingfocal
    marketingfocal
  2. RO CSVI
  3. Tuesday, 23 August 2016
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Hello,

I have added a new custom field on hikashop. I have created a new import template of this field in the CSVI including the username and the new field. When I try to import its display this error: "New users must have an email address and a password field on import." but the user exist.

Could you help me? Regards.
0
Responses (8)
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
You need to give us your debug log and sample import file to help you. The information you have given us is very little to think about the cause for the issue. To know how to get debug log, check the section "Where to get the debug information?" on top of this page.
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # 1
marketingfocal
marketingfocal
Accepted Answer Pending Moderation
See attached...
  1. more than a month ago
  2. RO CSVI
  3. # 2
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
There are no attachments in your post. If your files are too big, zip and post them.
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # 3
marketingfocal
marketingfocal
Accepted Answer Pending Moderation
see attached.
Attachments (1)
1.xls
  1. more than a month ago
  2. RO CSVI
  3. # 4
marketingfocal
marketingfocal
Accepted Answer Pending Moderation
see attached
Attachments (2)
com_csvi1.csv
1-2.xls
  1. more than a month ago
  2. RO CSVI
  3. # 5
rolandd
rolandd
Accepted Answer Pending Moderation
Hello,

The field email is not needed in your import file, only user_email is required. The error you get is because CSVI cannot find this user in the Joomla users table. Since there isn't a user and password field it throws an error as it can't setup the Joomla user.

So I wonder now, does this email address actually exist in the Joomla users list? (I understand the real email is different)
SELECT `id` FROM `ljw3m_users` WHERE `email` = 'info@XXXXXX.com.ar'
Kind regards,

RolandD

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  1. more than a month ago
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  3. # 6
marketingfocal
marketingfocal
Accepted Answer Pending Moderation
Hello, the user exist. Please, see attached. Regards,
Attachments (1)
imagen035.png imagen035.png
  1. more than a month ago
  2. RO CSVI
  3. # 7
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
As Roland already said the error can be seen only when there is no valid user email or password in Joomla users table. Can you send a private message of your Joomla users table mysql dump? I will check it here.
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # 8
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