1. Convergenceservices
  2. RO CSVI
  3. Wednesday, 24 December 2014
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Hi Team,

We have purchased CSVI Pro 5.19 Version and it is giving an error of column customfield_value is not available in the table of Virtuemart. (Screenshot attached herewith). Actual column name in the database is custom_value.

Also, we have checked below link on your forum which has a patch for this but don't understand why patch link is showing 404 error.
http://www.csvimproved.com/en/forum?view=topic&catid=44&id=31899

Please reply asap. Awaiting your prompt response as it is delaying our work.
Accepted Answer Pending Moderation
Hello,

I have sent you an email with the patch file, not the one you linked but a newer one. The patches are not removed but there is an issue with Joomla! and the forum patches. It is being worked on.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 1
Accepted Answer Pending Moderation
Hi Roland,

Thanks for the reply. Appreciated the effort. Also, let us know where to put the Username and password in component params in order to upgrade it to 5.20, only Download ID can be seen. Or let us know where can we find our download ID.

Regards,
Convergence Team
  1. more than a month ago
  2. RO CSVI
  3. # 2
Accepted Answer Pending Moderation
Hello,

You can find the download ID on the My Subscriptions page.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 3
Accepted Answer Pending Moderation
Hello Roland,

Patch did not work. The error appeared again. We thought Joomla! cache must be the issue after installing patch but nothing changed after clearing the Joomla! cache. Attaching the screenshot and error log herewith. Please revert.

Thanks and regards,
Convergence Team
Attachments (2)
  1. more than a month ago
  2. RO CSVI
  3. # 4
Accepted Answer Pending Moderation
Hello,

First update to the latest version 5.20 and the patch posted here should apply.

Patches can be downloaded again, that is fixed now.
Kind regards,

RolandD

=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
  1. more than a month ago
  2. RO CSVI
  3. # 5
Accepted Answer Pending Moderation
Hi Roland,

Thanks for the revert. We appreciate your work on Joomla! file download. It is working fine now and we were able to download the patch. Only issue remaining is we are not getting the latest version 5.20 to update (check the screenshot). Now we will download it manually, install it and then install the patch you have provided.

We will update you after that.

Thanks and regards,
Convergence Team
Attachments (1)
  1. more than a month ago
  2. RO CSVI
  3. # 6
Accepted Answer Pending Moderation
Hi Roland,

It is working fine now. We downloaded the CSVI 5.20 and updated the patch. Thanks a ton.

Appreciated your support. Our CSVI Pro 5.20 is working flawless thanks to your support.

Regards,
Convergence Team
  1. more than a month ago
  2. RO CSVI
  3. # 7
Accepted Answer Pending Moderation
Hello,

Good to hear CSVI is working.

Only issue remaining is we are not getting the latest version 5.20 to update
Do you see the same when you click on Refresh update infromation?
Kind regards,

RolandD

=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
  1. more than a month ago
  2. RO CSVI
  3. # 8
Accepted Answer Pending Moderation
Hi Roland,

Merry Xmas to you. Apologies for the late reply due to extended Xmas Weekend.

Yes we saw the same even after clicking on Refresh update information when 5.19 was installed previously.

Kindly look into it as users with 5.19 would not be seeing 5.20 and they wont come to know that 5.20 is out because after refreshing it says you have the latest version which is a wrong impression.

Thanks
Convergence Team
  1. more than a month ago
  2. RO CSVI
  3. # 9
Accepted Answer Pending Moderation
Hello,

Happy holidays to you :)

The Live Update is going to be removed from CSVI and will be replaced by the Joomla update system, so this won't be a problem after that anymore.
Kind regards,

RolandD

=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
  1. more than a month ago
  2. RO CSVI
  3. # 10
Accepted Answer Pending Moderation
Hi,

Great to hear that it will be replaced by Joomla Update System. Let us know when you will do that. :)

Thanks and regards.
Convergence Team
  1. more than a month ago
  2. RO CSVI
  3. # 11
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