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Resolved Error on loading ICEcat index

  1. zifou
    zifou
  2. RO CSVI
  3. Thursday, 24 March 2016
  4.  Subscribe via email
Thank you, that did solve the problem. Now i am trying to import products using icecat, i've followed the steps that are mentionned on the tutoriel i've set up the username password and all necessary informations, but once i try to load the index files via the Maintenance tab i get the error mentionned on my screenshot, will you please tell me it's due to what?

Thank you,
0
Responses (26)
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
Check the ICEcat index path, by default it is inside tmp/com_csvi, check if you already have ICECat files in it. If yes, try deleting them and do the import again.
Kind regards,

Tharuna

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  1. more than a month ago
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  3. # 1
zifou
zifou
Accepted Answer Pending Moderation
i've deleted the file inside the folder but i'm still getting the same error.

Thank's in advance
  1. more than a month ago
  2. RO CSVI
  3. # 2
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
Make sure your ICEcat username and password are correct. If you still see the error, try downloading files manually and place it in the folder specified in the ICECat indexes path and CSVI will load the index file from there. The file can be in the format of .zip, .gz or unpacked.
Kind regards,

Tharuna

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  1. more than a month ago
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  3. # 3
zifou
zifou
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i can load these files from these url's : http://data.icecat.biz/export/freexml.int/FR/files.index.csv and http://data.icecat.biz/export/freexml.int/FR/supplier_mapping.xml ?
  1. more than a month ago
  2. RO CSVI
  3. # 4
rolandd
rolandd
Accepted Answer Pending Moderation
Hello,

Yes you can once you are logged in. You can also start the update process in CSVI and it downloads the .gzip files, you can unpack them manually and upload them to the tmp/com_csvi folder. The files there have no extension. So the files are called icecat_index and icecat_supplier.
Kind regards,

RolandD

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  1. more than a month ago
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  3. # 5
zifou
zifou
Accepted Answer Pending Moderation
Hello,

Thank's for you reply, i did that and now the categories and suppliers are imported but when i import a .xls file, the fields don't get updated knowing that when i do the search manually in icecat i get product details.

Can you help me?
  1. more than a month ago
  2. RO CSVI
  3. # 6
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
Can you post your import file and debug log?
Kind regards,

Tharuna

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  1. more than a month ago
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  3. # 7
zifou
zifou
Accepted Answer Pending Moderation
yes sure, in my file you'll find only one record since i'm just testing.
Attachments (2)
test.xls
com_csvi.log.136.zip
  1. more than a month ago
  2. RO CSVI
  3. # 8
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
Can you also Go to settings tab >> ICEcat tab and post the screenshot of your ICEcat settings?
Kind regards,

Tharuna

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  1. more than a month ago
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  3. # 9
zifou
zifou
Accepted Answer Pending Moderation
okey
Attachments (1)
icecat.png icecat.png
  1. more than a month ago
  2. RO CSVI
  3. # 10
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
Set the Use Full ICEcat in settings to No and try doing the import again.
Kind regards,

Tharuna

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  1. more than a month ago
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  3. # 11
zifou
zifou
Accepted Answer Pending Moderation
Hello,

but i have access to the full icecat so i don't think it's gonna work.
  1. more than a month ago
  2. RO CSVI
  3. # 12
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
Having a look at your debug log again, found that few debug log lines are missing which were added in new version. Can you update your Virtuemart addon to latest version and try importing?
Kind regards,

Tharuna

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  1. more than a month ago
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  3. # 13
zifou
zifou
Accepted Answer Pending Moderation
hello,

Well my virtuemart is on date, you mean by addon an addon wich is approporiate to the CSVI component?
  1. more than a month ago
  2. RO CSVI
  3. # 14
rolandd
rolandd
Accepted Answer Pending Moderation
Hello,

Yes, the CSVI VirtueMart Addon which you can find under Downloads -> CSVI Pro Extensions. Take the 6.5.5 version and there you can find the CSVI VirtueMart Addon.
Kind regards,

RolandD

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  1. more than a month ago
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  3. # 15
zifou
zifou
Accepted Answer Pending Moderation
Hello,

i just updated the addon, but still i dont get product descriptions, i've attached the log file.
Attachments (1)
com_csvi.log.136-2.zip
  1. more than a month ago
  2. RO CSVI
  3. # 16
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
Please send your site administrator login details and also database details to tharuna@csvimproved.com. Would like to check on your site directly.
Kind regards,

Tharuna

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  1. more than a month ago
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  3. # 17
zifou
zifou
Accepted Answer Pending Moderation
hello,

i've send you an email, did you receive it?
  1. more than a month ago
  2. RO CSVI
  3. # 18
tharuna
tharuna
Accepted Answer Pending Moderation
Yes, i will check your site and post on what i find.
Kind regards,

Tharuna

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  1. more than a month ago
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  3. # 19
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
Is your issue solved? I had sent an email asking for database login details and haven't got any reply yet.
Kind regards,

Tharuna

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  1. more than a month ago
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  3. # 20
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