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Export users or order - no data has been found #73799

Resolved Locked Karel opened this topic Monday, 14 November 2022 · 7 replies
Author

Hello,
i have your component which i buy last friday. I want export users info VirtueMart Userinfo Export to CVS, but on my virtuemart and i try your demo https://demo4.rolandd.com , but export is:

No data has been found for the selections made

its same on order items. Thank you very much

Support

Hello,

i have your component which i buy last friday. I want export users info VirtueMart Userinfo Export to CVS, but on my virtuemart and i try your demo https://demo4.rolandd.com , but export is:

The username or the email you have used to create this topic does not have an active subscription with RO CSVI. May I know the email you used for buying the subscription?

No data has been found for the selections made

Please post the export debug log to check. To get the debug log see How to collect debug information? document.

Kind regards,

Tharuna

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Author

ivo.kili@seznam.cz - friday buy

Support

Hello,
Thank you for confirming the email ID. Please post the export debug log as requested to check.

Kind regards,

Tharuna

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Author

Thank you. Your demo https://demo4.rolandd.com in virtuemart export order or users info too same.

Support

Hello,

Your demo https://demo4.rolandd.com in virtuemart export order or users info too same.

On our demo site we have users who have been No shopper group assigned. In VirtueMart Userinfo export template on Options tab Shopper group filter is set to "All Shopper groups" and so there is no data exported. I have added "No assigned Shoppergroups" to the filter and now export gets the records on demo site. See attached screenshot. Please try the same with your site's export template and check the export. If you still have problem with export, remove the Vendor filter set in your export template and check.

  • Screenshot 2022-11-14 at 5.46.14 PM.png

Kind regards,

Tharuna

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Author

perfect..i set on picture and remove vendor lock, and user adress and i have all cistomer login and pass..thank you

Support

Hello,
Glad to know your issue is solved.

Kind regards,

Tharuna

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